Support

Go to the Credits page, select a credit package, and click Buy Now. You'll be redirected to our secure HDFC SmartGateway payment gateway where you can pay using UPI, debit/credit card, net banking, or wallet. Credits are added to your account instantly upon successful payment.

This can happen due to a temporary delay in payment confirmation. Please wait up to 15 minutes. If credits still haven't appeared, contact us at support@famtubex.com with your transaction ID (visible in your Wallet page) and we'll resolve it within 48 hours.

We accept all major payment methods through HDFC SmartGateway: UPI (Google Pay, PhonePe, Paytm, etc.), Debit/Credit Cards (Visa, Mastercard, RuPay), Net Banking, and Wallets (Paytm, Amazon Pay, etc.).

If you were charged incorrectly or credits weren't delivered, email support@famtubex.com with your transaction ID and reason. Refund requests are reviewed within 3-5 business days. Read our full Refund & Cancellation Policy for details.

Absolutely. All payments are processed through HDFC SmartGateway, which is RBI-regulated and PCI-DSS Level 1 certified. We never store your card numbers, UPI PINs, or banking credentials on our servers.

Open a chat with someone, then tap the Call button at the top. You can choose between a voice call (20 credits/min) or a video call (200 credits for 10 min). Make sure you have enough credits before starting a call.

Go to Account Settings (tap Profile icon), scroll down to "Data & Privacy", and tap "Delete Account". This will permanently anonymize all your personal data. This action cannot be undone.

Make sure you've allowed notifications in your browser settings. On Android, go to Settings > Apps > Browser > Notifications and enable them. On iOS, go to Settings > Notifications > Safari.

You must be 18 years or older to use FamTubeX. We verify age during registration and enforce this through our Terms of Service. Accounts found to belong to minors are terminated immediately.

FamTubeX is intended exclusively for adults (18+). If you share a device with a minor or want to prevent access entirely, we strongly recommend using one or more of the following parental control tools:

• RTA (Restricted to Adults) labelling — FamTubeX is RTA-tagged. Most parental control software (Net Nanny, K9 Web Protection, Cyber Patrol, ASACP, CyberSitter) recognises this label and blocks the site automatically.
• Built-in OS controls — iOS Screen Time (Settings → Screen Time → Content & Privacy Restrictions → Web Content), Android Family Link, Windows Family Safety, and macOS Screen Time all support per-user adult-content blocking.
• Browser-level filters — Enable SafeSearch on Google/Bing, install browser extensions like BlockSite, or use family-friendly DNS (CleanBrowsing, OpenDNS Family Shield, AdGuard DNS).
• Network-level filters — Configure parental controls on your home router or use services like Circle, Bark, or NextDNS to block adult content on every device on your network.
• Helpful organisations — ASACP, ConnectSafely, and Common Sense Media publish detailed guides for parents.

If you believe a minor is using FamTubeX, please email support@famtubex.com immediately and we will terminate the account.

If someone is behaving inappropriately, you can report them by emailing support@famtubex.com with the user's name and details of the issue. Our moderation team reviews all reports within 24 hours.